Shipping & Returns

We provide super fast shipping around Australia for all e-liquid orders, so you’re sure to receive your items lighting fast! We aim to ship your order within 24 hours and use Australia Post to ship all e-liquid orders.
Please allow up to 1 business day for your order to be processed. Although we do manage to get most orders shipped out the same day, there are times where this is not possible during extremely busy periods.

All of our shipping is done via Australia Post services. You will receive an email from Australia Post containing your tracking number once your item is ready for dispatch. We can ship to PO Boxes and Parcel Locker addresses.

All orders are shipped via Express Post. Express Post generally arrives the next business day or within 3 days if you are not located within the Express Post network. All orders will have tracking and proof of postage so that you can track your parcel’s progress, and a signature will be required upon delivery.

We can not leave specific information for Australia Post as to where to leave your parcel.

Choosing an option that does not require a signature upon delivery will give Australia Post the authority to leave the parcel in a secure location. We will NOT be liable for packages that go missing if this method is chosen.
 

Incorrect address and Return to Sender

Return to Sender packages incur a $10 charge from Australia Post. Should you provide an incorrect address, or fail to collect your package you will be liable for this $10 charge plus the re-shipment fee to ship your order out again. For this reason, please ensure your shipping address details are correct and you collect your package in a timely manner.
 

Flat Rate Shipping Fee Australia Wide

Our flat rate shipping fee is only $10. This is for express post shipping with tracking and signature requirement on delivery within Australia. You will receive a tracking number via email, tracking numbers are also provided at request.
 

Australia Shipping Special

Take advantage of our shipping special, All orders over $50 will receive free shipping (ONLY within Australia).
 

Please note:

Once items have been shipped we are no longer responsible for packages which may go missing or are damaged in transit. We may be able to help on your behalf if there is a dispute of delivery but we are in no way obligated to replace an order should Australia Post lose, damage or fail to deliver your package. We are not responsible for any damage to items caused by Australia Post or our International carriers. We package our orders as best we can to minimise any damage caused by rough handling during transit but beyond that any damage caused is beyond our control.
 

International Shipping:

We welcome international customers to purchase e-juice from our website. All orders will be sent via Australia Post Air Mail. Packages are limited to 1Kg.
 

Returns:

We do NOT accept returns or provide refunds, warranty, or store credit for e-liquid/e-juice that do not meet personal flavour expectations. Taste is a very subjective sense that will vary greatly from person to person, you may or may not feel that an e-liquid tastes like the exact flavour. Flavour chemistry is very complex therefore we do not provide returns, store credit or refunds of any kind for any e-liquid/e-juice. Returned e-liquid could never be re-used for any purpose, so will not be accepted.

If you have any questions please contact us.

18plusWarning: This website is for Adults only 18+. Our products may not be purchased or used by any person under the age of 18. By purchasing from us you declare that you are aged 18 or older on the date of purchase. Artistry Extracts reserves the right to cancel any transaction where it has reason to believe the purchaser is either below the required legal age or is purchasing products for a person below the required legal age. Do not use if you are allergic to any ingredients. These products are not intended for use as nicotine replacement therapy. Artistry Extracts makes no claim that our products help to quit smoking.